Assistant Golf Course Superintendent

The Assistant Golf Course Superintendent manages all aspects of the club’s agronomy operation. This position reports to the club’s Golf Course Superintendent. 

SPECIFIC JOB RESPONSIBILITIES

The Assistant Golf Course Superintendent’s overarching responsibility is to maximize the golf courses’ condition and health within the budget provided. 

• Assists in the preparation of the club’s annual agronomy budget and financial goals.
• Holds all agronomy department associates accountable for providing top-notch golf course playing conditions.
• Operates the agronomy department within the budgeted payroll and adjusts it as sales increase or decrease.
• Attends the monthly agronomy staff meeting with the golf course personnel that covers training, customer service, and progress since the prior month.
• Directs and delegates activities to the grounds staff, Irrigation Technician, Mechanic, and any other on-course supervisory personnel.
• Has daily communication with the Golf Course Superintendent and Head Golf Professional regarding the golf course conditions and its playability.
• Keeps all permits and licenses pertaining to the agronomy department up to date.
• Handles all chemicals and hazardous substances safely and according to the law.
• Assists with the implementation of all fertilizer and pesticide programs.
• Responsible for the operation of all maintenance equipment, along with calibration and operation of each.
• Maintains a safe work environment for all agronomy associates, providing regular training to them in this area.
• Assists in overseeing all capital improvements to the golf course.
• Hires and trains all maintenance personnel.
• Works directly with the club’s golf committee to maximize communication and execution of their priorities.

REQUIRED SKILLS

The Assistant Golf Course Superintendent of a Bobby Jones Links club must have the following skills:

• Eagerness to learn.
• Ability to operate machinery.
• Proficiency in Excel and Word.
• Understanding of Club financials.
• A thorough working knowledge of the club’s agronomy operation.
  

IMPORTANT POLICY SPECIFIC RESPONSIBILITIES

• Learn and work following Bobby Jones Links’ Core Purpose, Core Values, and 17 Service Standards. These are the rules by which we serve.
• Abide by the employment rules in Bobby Jones Links Associate Handbook.
• Follow the guidelines in Carpe Diem, our master company operations handbook.
  

OUR CORE PURPOSE 

Our core purpose is to make a difference.

Whether it is improving your club’s profitability, providing excellent customer service, enhancing course conditions, or improving a customer or fellow associate's day through small acts of service, we empower you to make a difference. 

Our core values are the essential and enduring tenets of Bobby Jones Links. They are the glue that holds us together and will stand the test of time, permeating everything we do in our pursuit to make a difference.

OUR CORE VALUES

What follows are characteristics – the core values - of the people who make a difference at Bobby Jones Links.

1. WE FLY THE BOBBY JONES FLAG

• Firmly believe in what we are doing
• Fight for the greater good of Bobby Jones Links
• Are loyal to our team at all times

2. WE ARE REALLY GREAT AT WHAT WE DO

• Know and do our job well
• Follow Bobby Jones Links’ systems, policies, procedures, etc.

3. WE ARE DRIVEN

• Do whatever it takes to get the job done
• Are ambitious and want to grow

4. WE ARE DEDICATED TO SERVICE

• Offer outstanding, “do whatever it takes,” customer service
• Contribute to the community and the well-being of fellow associates

5. WE ARE WILLING TO LEARN

• Understand that leaders are learners
• Continually learning how to do our job better and improve as individuals.

OUR 17 SERVICE STANDARDS 

1. “Yes, is the answer. What is your question?”
2. We regularly surprise and delight our customers.
3. When a customer says, “thank you,” we always respond genuinely with “my pleasure.”
4. We read our customers, focusing on their pace and specific situation to deliver a more personalized service.
5. We use our customers’ names whenever possible to deliver a more personalized experience.
6. We make eye contact first with each customer within eyesight while sharing a smile, speaking enthusiastically, and connecting personally. We believe in interactions, not transactions.
7. We use elevated service language to create a memorable experience for our customers. We use phrases such as “good morning” and “good afternoon” instead of “hi.”
8. We answer the phone in three rings or less with a smile in our voice. We identify ourselves and ask, “how may I serve you?”
9. We are empowered to take care of any customer situation that arises. We solve issues quickly and go above and beyond to create member satisfaction.
10. Rather than pointing, we escort customers toward their destination until they are comfortable with the directions.
11. We make a difference in our customers’ day. We go above and beyond to impact their lives in a positive way.
12. Service excellence is a team effort. We step out of our usual duties to assist our teammates.
13. We create a positive and supportive teamwork environment, treating each other with respect and dignity.
14. We are responsible to report and correct defects or problems before they affect the customer. We deliver product and service excellence.
15. Our attire and demeanor reflect positively on our club and brand.
16. We respond to customer and associate requests in a timely manner. We answer customer emails and voice mails within 24 hours.
17. We are Bobby Jones. Be positive both inside and out of the workplace and honor his character and legacy.